Dear Property Management Team,
We bought a townhouse in Croydon Park in February this year and since LJ Hooker Burwood has managed this property for us, including finding the current tenant. Unfortunately, we have a few issues with the tenant in relation to the late payment since. Although it is the third investment property we have own, such situation was new to us. Although the situation may be stressful, your staff, Ms Jacalyn Spidy, has been a great help to us. Her professionalism and sensational customer service skills has given us a great confidence in your management ability. Her proactive approach and never fail to get back to us with whatever matter she has promised is amazing. As what I said to her sometime today, if she manages accounts for LJ Hooker in Auburn (our another investment property), I will change the managing agent right away. That is how much I trust her working attitude, not to mention her most brilliant customer service skills that I have never seen in this industry. Trust you have recognised her excellent performance as we do and please kindly express our appreciation to her on our behalf. Thank you!